Appointment requests
An online submission is a request for contact, not a confirmed appointment. We confirm the location, appliance, work scope and appointment time directly with you. Same-day or next-day availability is not guaranteed.
Diagnostics and repair approval
The service-call diagnostic is $80 plus tax, including travel to your home in our confirmed service area and a full diagnosis. This fee is waived when you approve and proceed with the quoted repair. If you decline the repair after the diagnostic visit, the diagnostic fee applies. We explain the total repair price, applicable tax and any additional agreed charges before work is authorized.
Access and authorization
Please ensure safe access to the appliance and have an adult authorized to approve the work available. Tell us about stacked equipment, built-in appliances, restricted parking and building access requirements before the visit. Contact us promptly if your availability changes.
Parts, installation and coverage
Some repairs require parts and a return visit. Availability and timing are discussed with you. Installation work is quoted separately and can be quoted by phone using the setup details. Repairs carry a 90-day parts-and-labour warranty covering the repair performed. Contact Northside if the repaired issue returns so we can arrange the next step.
Scope
Refrigerator service includes sealed-system repairs, with the work and repair price agreed before proceeding. Appliance installation does not automatically include new electrical circuits, gas piping, plumbing changes, cabinet alteration, heavy lifting or disposal. Any regulated work and required qualified trade are confirmed before accepting that work.
Your rights
These service expectations do not limit any rights or remedies that apply under Ontario law.